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Terms and Conditions.

The rules for using the PrizenLabs website and for sending us an application or message. Work we do for a client is governed by a separate agreement signed by both sides.

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1. Who we are and what these Terms cover

These Terms and Conditions ("Terms") are an agreement between you and PrizenLabs LLC, a Delaware limited liability company ("PrizenLabs", "we", "us" or "our"). They govern your access to and use of prizenlabs.com, its subdomains and every page, file and feed published on them (together, the "Site"), and any application, message or booking you send us through the Site or the services it links to.

By using the Site, you agree to these Terms and to our Privacy Policy, which explains how we handle personal information. If you do not agree, please do not use the Site. If you use the Site on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it, and "you" includes that organization.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Site or send us an application. The Site is intended for businesses and professionals and is not directed to children.

3. The Site is information, not an offer

  • Content on the Site, including project descriptions, case studies, Insights articles, timelines, statistics and FAQs, is general information about our work. It is not a binding offer, a quotation, or a promise of any result, timeline or outcome.
  • Sending an application, booking a call or exchanging messages with us does not create a client relationship, partnership, joint venture, employment or agency relationship, or an obligation on either side to enter into one.
  • We decide in our sole discretion whether to take on a project. Because we work with one company at a time, we decline most applications, and we may do so without giving a reason.
  • Any engagement is governed only by a separate written agreement signed by both parties, such as a master services agreement, statement of work, or investment documents. If that agreement conflicts with these Terms, the signed agreement controls.

4. No investment, legal or professional advice

Our engagements may involve fees, equity or both, and some of the products we show operate in financial services. Nothing on the Site is an offer to sell, or a solicitation of an offer to buy, any security, investment or financial product, and nothing on the Site is investment, financial, legal, tax, accounting or other professional advice. Insights articles reflect our views when they were written and may become out of date. Get advice from qualified professionals before acting on anything you read here.

5. Applications, ideas and confidentiality

When you send us an application, pitch, document or message (a "Submission"), you confirm that you have the right to share it and that sharing it does not infringe anyone's rights or breach any duty of confidentiality you owe to others.

  • We handle Submissions with care. We do not publish your Submission or share it outside PrizenLabs and the service providers listed in our Privacy Policy without your permission, and we handle the personal information in it as that policy describes.
  • Unless we have signed a written non-disclosure agreement ("NDA") with you, a Submission is not received in confidence, and no confidential or fiduciary relationship arises from it. Please do not send trade secrets, source code or other material you regard as confidential until an NDA is in place. Ask us for one if you need it.
  • We work across AI, software, financial technology and data, and we may already be developing, or may later develop or receive from others, ideas, products or technology similar to yours. Receiving your Submission does not limit our right to do so, provided we do not use material disclosed to us under a signed NDA in breach of it.
  • You keep ownership of your Submission. You grant us a limited, non-exclusive, royalty-free license to store, copy, review and discuss it within PrizenLabs, and with our professional advisers, for the purpose of evaluating and responding to it.

6. Feedback

If you send us suggestions or comments about the Site or our services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you. Feedback does not include Submissions about your own project, which section 5 covers.

7. Intellectual property

The Site and its content, including text, articles, graphics, photographs, page designs, code, the PrizenLabs name, logo and other marks, and the selection and arrangement of all of these, are owned by PrizenLabs or its licensors and protected by United States and international copyright, trademark and other laws. Names, logos and screenshots of client and partner products appear on the Site to describe work we did; they remain the property of their owners, and their appearance does not imply any endorsement beyond that.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to view the Site and to print or save pages for your own reference or internal business use. You may quote short excerpts from Insights articles with attribution and a link to the original. Our llms.txt, llms-full.txt, RSS feed and For AI agents page are published so that search engines, AI assistants and feed readers can index, summarize and cite the Site, and you may use them for that purpose in line with our robots.txt. Any other copying, modification, distribution, republication, framing or commercial use needs our prior written permission.

These Terms do not transfer any of our intellectual property to you. All rights not expressly granted are reserved.

8. Acceptable use

You agree not to:

  • use the Site in violation of any applicable law or regulation, or to infringe or misappropriate anyone's rights;
  • send us spam, malware, phishing, or content that is unlawful, defamatory, harassing, obscene or misleading;
  • impersonate any person or organization, or misrepresent your affiliation with one;
  • probe, scan or test the vulnerability of the Site or its infrastructure, or breach or circumvent any security measure, except as section 9 allows;
  • interfere with or disrupt the Site, including by denial-of-service attacks or automated requests at a rate that degrades it;
  • scrape or harvest personal information from the Site, or use the Site to build a competing product, beyond the indexing that section 7 and our robots.txt allow;
  • use the Site to gather contact details for unsolicited commercial messages.

We may block access, remove content or take any other action we consider appropriate if we believe you have breached these Terms.

9. Reporting security issues

If you believe you have found a security vulnerability in the Site, please report it to hello@prizenlabs.com with enough detail for us to reproduce it, and give us a reasonable time to fix it before disclosing it publicly. Do not access, change or delete data that is not yours, degrade the Site for others, or use social engineering. We will not pursue legal action against good-faith research carried out in line with this section.

10. Third-party services and links

The Site links to and embeds services run by others, including Tally (our application form), Cal.com (call booking), WhatsApp (messaging), Google (analytics and advertising, only with your consent), the live websites of products we have built, and AI assistants such as ChatGPT, Claude and Gemini through the "Ask AI" links. Those services are governed by their own terms and privacy policies. We do not control them and are not responsible for their content, availability or handling of information you give them. A link is not an endorsement.

"Ask AI" opens a third-party assistant with a prompt we wrote. The answer is generated by that assistant, not by us, and may be inaccurate or incomplete.

11. Communications and electronic records

When you send an application, book a call or contact us, you agree that we may reply about your inquiry by email, phone, WhatsApp or the channel you used. You agree that agreements, notices and other communications we provide electronically satisfy any legal requirement that they be in writing, consistent with the federal Electronic Signatures in Global and National Commerce Act and the Delaware Uniform Electronic Transactions Act.

We send marketing emails only if you have asked for them or the law otherwise allows it, and every marketing email includes a way to unsubscribe, as the CAN-SPAM Act requires. We do not make autodialed or prerecorded marketing calls or send marketing text messages without your prior express written consent, as the Telephone Consumer Protection Act requires.

12. Changes to the Site and termination

We may change, suspend or discontinue any part of the Site at any time without notice. The status of products shown on the Site, such as live, in development, early access or offline, may change. We may suspend or end your access to the Site at any time if we believe you have breached these Terms.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, SECURE OR ERROR-FREE, THAT IT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ITS CONTENT IS COMPLETE, ACCURATE OR CURRENT.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRIZENLABS LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100).

These limits apply to your use of the Site. Liability under a signed client agreement is governed by that agreement. Some jurisdictions do not allow certain warranties or damages to be excluded or limited, so some of sections 13 and 14 may not apply to you; where that is the case, they apply to the fullest extent the law allows. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnification

You will defend, indemnify and hold harmless PrizenLabs LLC and its members, managers, officers, employees, contractors and agents from and against all claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your Submissions, or your violation of any law or of the rights of a third party. We may take over the exclusive defense of any matter you must indemnify us for, and you will cooperate with our defense.

16. Copyright complaints

We respect intellectual property rights. If you believe material on the Site infringes your copyright, send a notice to hello@prizenlabs.com that includes:

  • your physical or electronic signature;
  • a description of the copyrighted work you say is infringed;
  • a description of the material you say is infringing and where it appears on the Site;
  • your name, postal address, telephone number and email address;
  • a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law;
  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We may remove or disable access to material in response to a valid notice. Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing may be liable for damages.

17. Export controls and sanctions

You may not use the Site or send us a Submission in violation of United States export control or economic sanctions laws, including the Export Administration Regulations and the sanctions programs administered by the US Treasury Department's Office of Foreign Assets Control. You confirm that you are not located in a country or region subject to comprehensive US sanctions, and that you are not on, or owned or controlled by anyone on, a US government list of restricted or prohibited parties.

18. Governing law and disputes

These Terms, and any dispute arising out of or relating to them or the Site, are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before bringing a claim, you agree to email us at hello@prizenlabs.com with a description of the dispute and to try in good faith to resolve it informally for at least 30 days. If it is not resolved, you and PrizenLabs agree that any action will be brought only in the state or federal courts located in the State of Delaware, and both consent to the personal jurisdiction and venue of those courts. Either side may instead bring an individual claim in small claims court where it qualifies, and either side may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PRIZENLABS EACH WAIVE THE RIGHT TO A TRIAL BY JURY, AND AGREE THAT ANY CLAIM WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING.

To the extent the law allows, any claim arising out of or relating to the Site or these Terms must be brought within one year after it arises, or it is permanently barred.

19. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and change the "Last updated" date above, and if a change is material we will make reasonable efforts to give notice, for example with a notice on the Site. A change applies to your use of the Site after it is posted, and does not apply to a dispute that arose before it was posted. If you do not agree to a change, stop using the Site.

20. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Site and replace any earlier understanding about it. They do not replace a signed agreement between us.
  • Severability. If any provision is found unenforceable, it will be enforced to the greatest extent possible and the remaining provisions stay in effect.
  • No waiver. If we do not enforce a provision, we have not waived our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them, including as part of a merger, acquisition, financing or sale of assets.
  • Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
  • No third-party beneficiaries. These Terms do not give any right to anyone other than you and us, except the people protected by sections 14 and 15.
  • Survival. Sections 4 to 7 and 13 to 20 survive any end of your access to the Site.
  • Headings. Headings are for convenience only and do not affect how these Terms are read.

21. Notice to California users

Under California Civil Code § 1789.3, California users are entitled to this notice: the Site is provided by PrizenLabs LLC, which can be reached at hello@prizenlabs.com. We do not charge for use of the Site. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

22. Contact

PrizenLabs LLC, a Delaware limited liability company. Email hello@prizenlabs.com, or message us on WhatsApp at +1 (332) 733-7389. Please send legal notices by email with "Legal notice" in the subject line.